Q. No other company has an office contact number. What is yours?
A. You can call us at 856-306-5046 and if we are not available, please leave a message and we will call you back!
Q. I want to have more questions answered by a representative before I sign up, is that Okay?
A. Of course it is! If the answers are not enough below, then call us and ask away!
Q: How does Jail Calls, Save on prison calls for you?
A: We route your calls through our network to existing phone service.
Q: Is there anything done to the prison phone system?
A: NO, we do not touch the prison phones. We are not permitted to. Nothing is done to your home phone either! We use call routing technologies. It does not interfere with the prison security systems.
Q: Are there any restrictions to using our service?
A: NO, as long as you have an existing phone there are none. You must keep an active line to receive calls at home or work. (Or Cell service)
Q: Is there a monthly charge for service?
A: Yes. As of January 2013 the rates have changed and they now include ALL talk time minutes. Not connection fees but talking time minutes! In ALL cases it is $28.99 monthly for UNLIMITED talking minutes!
Q: What is the per minute rate I pay per minute?
A: The amount per minute for all domestic termination is now unlimited for for most service! As stated above it is now $21.99 for the ability to have unlimited talking minutes! Not unlimited connections but talking minutes…..
Except HI, AK, and International. Per minute rates vary and you will be given that quote via the office.
Q: Do I need to buy anything special to make it work properly on my phone?
A: Not at all. We use call routing technologies that allows us to transport that call to your existing phone. This requires NO software at all.
Q: How do I add money to my account?
A: Jail Calls takes credit and debit cards. We also accept Money orders and Western Union.
Q: Do I receive a bill for services in the mail?
A: No. All calls are prepaid and you can view your account online for a balance whenever you like.
Q: What if I do not live in the United States?
A: We take care of many families that live in other Countries. We are the largest provider of international calls from correctional facilities. If you live in England, Europe, Italy, we can and will help! As well as U.S. Cell phones.
Q: If I have a block on my home phone can I still use your services?
A: Yes. Those types of blocks do not affect our service to you. Our system allows the call to go through if you have an account that is active.
Q: Prepaid Collect Calls- What are they
A: Calls that you pay in advance for from Jail Calls. You balance always rolls over and NEVER goes away for non-use.
Q: How do I view my call usage?
A: Online by logging into your account. Your account is open 24/7 for viewing and online payments. If you are on the Legacy system you can see the records. Starting in January 2013 the new system will implemented.
Q: Prepaid collect calls-Are they allowed at my loved ones prison
A: Each facility is different. Sometimes a facility has debit card calling from the commissary and it is less expensive then Jail Calls. You should ask your loved one if it is available at their facility.
Q: Collect Calls from Prison- WHY are they only Collect?
A: It is supposedly for security reasons. Though lots of facilities have tried debit calling that they find hard to control and stop the extortion of inmates for these “money cards”.
Q. I only have a cell phone… Can I still use your service?
A: That is our main client. Collect Calls to a cell phone is not a problem with Jail Calls. It is why we are loved so much!
Q. I was told the facility does not work with Jail calls. Is this true?
A. This is not true AT ALL. We work with ALL facilities as we are on the outside and not the inside with the contracted Operator service provider. We tell you this clearly. So never believe anything else because it simply is not the truth.